Shipping policy
Free shipping
We are glad to bring our customers great value and service. That is why we provide free shipping on every order, with no minimum, from our warehouses in Europe and the USA, using FedEx, USPS, DHL and DPD.
Shipping to over 200 countries
We are proud to offer international shipping. There are a small number of locations we are unable to ship to. If you happen to be in one of those countries, we will contact you.
Shipping times
Shipping time varies by location. These are our estimates:
| Location | Estimated shipping time |
|---|---|
| United States | 7 to 14 business days |
| Canada, Europe | 7 to 14 business days |
| Australia, New Zealand | 12 to 14 business days |
| Central and South America | 8 to 14 business days |
| Asia | 8 to 14 business days |
| Africa | 8 to 14 business days |
Maximum delivery time is 20 business days.
These times do not include our 1 to 3 day processing time, and they exclude any delays at customs.
Tracking
You will receive an email with a tracking number once your order ships.
For some carriers it takes 1 to 5 business days for tracking to update in the system. If your order was placed more than 5 business days ago and there is still no information, email us at contact@getyardkit.com.
For logistical reasons, items in the same order are sometimes sent in separate packages, even if combined shipping was specified.
Customs and import fees
We are not responsible for any customs or import fees once an order has shipped. By placing an order you accept that one or more packages may be shipped to you and may incur customs fees on arrival in your country.
Lost or missing packages
GetYardKit is not liable if an incorrect address is entered at checkout. Please make sure your billing and shipping addresses are correct before placing your order. If we have made an error, we take full responsibility for the original order at no charge to you.
Questions
Email contact@getyardkit.com and a person will answer, usually the same day.