Refund policy
Order cancellation
You may cancel your order at any time before it has been fulfilled and shipped. Once the order has been dispatched, it can no longer be cancelled.
To cancel an order, log in to your account and submit a cancellation request, or email us at contact@getyardkit.com. Email is the fastest way to reach us.
Returns
We accept returns within 30 days of delivery of the last item in your order. To start a return, log in to your account and submit a return request. We review every request and send you the return address once it is approved.
Do not ship anything back before your return is approved. Parcels sent to an unconfirmed address cannot be traced or refunded.
Change of mind
If you are returning a product for personal reasons, for example you changed your mind or ordered the wrong size, the product must come back unused, in its original condition and packaging, and return shipping is at your expense.
Please note that returns are shipped to our supplier's warehouse and international return shipping can be expensive. For a single pair, it is often not worth it. If you ordered the wrong size, write to us before shipping anything back and we will look for a better solution together.
Faulty products and products that let water in
This is the part that matters most for this product, so we want to be clear about it.
These covers are made to be used. Wear them through mud, rain and wet grass. That is the point of them.
If water gets inside, or if the product has a manufacturing fault, such as a split seam, a broken zip, a failed snap or a sole coming away, you are covered by our 100% money back guarantee. Email contact@getyardkit.com with your order number and photos or a short video of the problem. We will issue a full refund or send a replacement at no cost to you. In many cases you will not need to ship anything back at all.
Used condition is not a problem in this case. A faulty product is a faulty product whether it is clean or covered in mud.
When we cannot issue a refund
- The product has been worn and is returned dirty or used as a change of mind return. We cannot resell a used pair, and we cannot refund one that was returned simply because you no longer wanted it.
- The product has been damaged by the customer, altered, or cut.
- The product is returned without its original packaging.
- Your order did not arrive because of something within your control, such as an incorrect or incomplete shipping address entered at checkout.
- The return request was made more than 30 days after delivery.
Refund processing
Once your return is received and inspected, or once a fault is confirmed from your photos, we process the refund to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank or card issuer.
Original shipping costs are refunded only when the product was faulty. Return shipping costs are not reimbursed on change of mind returns.
Questions
Write to contact@getyardkit.com and a person will answer, usually the same day.