Returns & Refunds
The short version
You have 30 days from delivery to request a return.
If the covers let water in or have a manufacturing fault, you get your money back or a replacement, at no cost to you, even if they are muddy. That is what the guarantee is for.
If you simply changed your mind, the covers must come back unused and in their original packaging, and return shipping is at your expense.
How to start a return
- Log in to your account using the email address you ordered with.
- Open the order and submit a return request.
- We review it and email you the return address once it is approved.
You can also just email contact@getyardkit.com with your order number and we will handle it for you.
Please do not ship anything back before your return is approved. A parcel sent to an unconfirmed address cannot be traced or refunded.
If water got in, or something broke
Email contact@getyardkit.com with your order number and photos or a short video of the problem. A split seam, a broken zip, a failed snap, a sole coming away, or water inside after normal use are all covered.
We will issue a full refund or send a replacement. In most cases you will not need to ship anything back at all, and you do not need to clean them first.
If you changed your mind
The covers must be unused, in original condition and original packaging. Return shipping is at your expense.
Returns go to our supplier's warehouse and international return shipping can cost more than the product itself. If you ordered the wrong size, write to us first. There is usually a better solution than paying to ship a pair across the world.
What we cannot refund
- A pair that was worn and is returned used or dirty as a change of mind return.
- A product damaged, altered or cut by the customer.
- A return sent without its original packaging.
- An order that did not arrive because of an incorrect or incomplete address entered at checkout.
- A request made more than 30 days after delivery.
When you get your money
Once the return is received and inspected, or once a fault is confirmed from your photos, we refund to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.
Original shipping is refunded only when the product was faulty. Return shipping is not reimbursed on change of mind returns.
This page summarises our refund policy. If the two ever differ, the refund policy applies.