Track your order

Where is my order?

As soon as your order leaves the warehouse, we send you an email with a tracking link. Check your inbox, and your spam folder, for a message from GetYardKit.

You can also check from your account

Log in with the email address you used at checkout and open your order. The tracking number and current status are there.

Tracking says no information available

This is normal for the first few days. Some carriers take 1 to 5 business days to register a parcel in their system, and the number does not work until they do.

If your order was placed more than 5 business days ago and tracking still shows nothing, email contact@getyardkit.com with your order number and we will chase it for you.

How long it should take

Processing takes 1 to 3 days, then 7 to 14 business days to most countries. Maximum delivery time is 20 business days, excluding customs delays. Full details are on the Shipping & Delivery page.

My order arrived in two packages

For logistical reasons, items in the same order are sometimes shipped separately. If one part arrived and the other has not, give it a few more days, then write to us.

Still stuck?

Email contact@getyardkit.com with your order number. A person will answer, usually the same day.